Responsibility :
To provide support on multiple product services like IT(Laptop ,Desktop, Tablet), Telecom products, Home Appliances and HCL Learning Products, Office Automation Products. The inbound calls would include technical and non technical both.
Profile:
Responsible for handling the issues from the customer.
Take inbound based voice calls.
Resolve the issues and provide trouble ticket to the customer.
Make entries in the CRM regarding the issue and the resolution offered.
Update the CRM on a daily basis.
Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue.
Skills:
Excellent Communication Skills with an ability to convince.
Effectively introduce products & services
Understand customer tones & be deft in handling customer queries
Problem solving skills
(Pl do not apply again if you have already appeared in interview in last one month)
Walk-Ins interview from 23rd Feb and 25th Feb to 1st March 2013
Qualifications: Graduate in any stream.
Experience: 0-1 Year of exp. in any industry preferably in Call Centre and Fresher are also eligible.
CTC: 1.10 LPA
If you find yourself suitable to the JD please walk for Interview @ HCL Infosystems, Noida
(Address : HCL Infosystems, D-233, Sector-63, and Noida.)
Salary:
Not Disclosed by Recruiter
Industry:
BPO / Call Centre / ITES
Functional Area:
ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:
Voice
Role:
Associate/Senior Associate -(Technical)
